Returns & complaints
14 DAYS. NO REASON NEEDED.
Unused, undamaged goods can be returned within 14 days of receiving the package — no reason needed. Products with manufacturing defects are repaired or replaced.
REPORT A RETURN01 / Returns
Return within 14 days
Withdraw from your order without giving a reason.
1. Return of goods. In accordance with the Law of 2 march 2000 about protection of consumers law and responsibility for damage caused by dangerous product Customers have a law to resign from order and return received goods without giving a reason in 14 days from receiving a package provided that goods are not used or damaged. Returned products should be sent to address below:
• Patoriots Jerzy Gawroński
• ul. Solec 81B box A84
• 00-382 Warsaw / Poland
2. Customer shall reimburse the cost. Store returns only the product price and shipping costs to the customer. The store does not accept any packages returned COD (Cash on delivery).
Before sending a return, please let us know using the contact form and include your order number.
02 / Complaints
Something wrong?
Manufacturing defects — repair or replacement, answer within 14 days.
3. Complaints. If the delivered goods have manufacturing defects, the Customer shall have the right to receive this product with the defect removed or replaced with a new copy free of defects. In this case, please contact us by email.
4. A complaint is considered by the shop no later than within 14 days from the date of filing the complaint. The outcome of the complaint Store inform the Customer via e-mail to the e-mail address provided by the Customer in the Order Form.
Report a complaint using the contact form — choose “Return or complaint”, describe the issue and include your order number. Full rules are in the Terms and Conditions.
